Management system guidance
8.0 Operation
ISO Navigator Pro™ is a free tool that provides practical, expert guidance for businesses wishing to interpret and better implement the requirements of ISO 9001:2015, ISO 14001:2015 and ISO 45001:2018.
Our range of templates cover the requirements of ISO 9001:2015, ISO 14001:2015 and ISO 45001:2018, and offer an easy way to implement your next management system.
8.2 Requirements for Products and Services
Ensure that contracts received for processing are reviewed in a timely fashion and to determine that all requirements are adequately defined, documented, and/or agreed upon by both parties, that any differences between orders and tenders are resolved, and that your organization has the ability and capacity to meet the contract or order requirements.
- 8.2.1 Customer Communication
- 8.2.2 Determining Requirements for Products & Services
- 8.2.3 Review of Requirements for Products & Services
- 8.2.4 Changes to Requirements for Products & Services
If you need a procedure and forms to help control essential customer requirements, click here.
More information on PDCA
Planning
Context
Planning
Support
Doing
Support
Operations
Checking
Monitoring, measurement, analysis and evaluation
Acting
Improvement
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Free PDCA guidance
ISO Navigator™ is our FREE online training tool that shows you how to apply the principles of PDCA to your operations. We also offer many helpful templates that get you on the road to documenting your management system, please visit the download page.